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Counter Conversations: Effective listening skills

Counter Conversations: Effective listening skills

Part 3 of this short video series focuses on your listening skills and how to make them most effective.

Before you begin, have you watched:
Video 1: Effectively using WWHAM
Video 2: Understanding customer needs

NEXT WATCH
Video 4: Communication styles
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products

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