Counter Conversations: Effective listening skills
Training Matters,
12 Mar 2025
7 Min
Counter Conversations: Effective listening skills
Training Matters,
12 Mar 20257 Min
In Team Training
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Part 3 of this short video series focuses on your listening skills and how to make them most effective.
Before you begin, have you watched:
Video 1: Effectively using WWHAM
Video 2: Understanding customer needs
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Video 4: Communication styles
Video 5: Managing challenging interactions
Video 6: Suggesting suitable OTC products
Video 7: When to refer
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